We all know when we've had a good experience, bought a good product, or received outstanding service.
Unfortunately, this type of "good quality" happens much too infrequently, and it is seldom something that is associated with government. Nonetheless, I don't believe it is unreasonable to hold our government to the highest standards of quality.
The last of my good government principles is commitment to excellence. To a large extent, my seven other principles are a prerequisite to a "commitment to excellence" by Congress and by our government. However, there is also a standalone component to this principle that ties to how well Congress and our government perform their jobs.
Organizations that demonstrate a commitment to excellence consistently meet or exceed their customers' expectations by delivering high quality goods and services.
Throughout my career, I have been very fortunate to witness and support successful "Quality journeys" in a wide variety of industries and functional areas. "Quality journey" refers to the use of Continuous Improvement tools and techniques to achieve desired results. I firmly believe such a journey is possible for Congress and throughout our government.
As we get close to our November election, I feel it is appropriate to pause my newsletter until after the election.
I will likely publish one more newsletter this year. In that newsletter, I will provide an update on discussions I have had with a number of organizations and individuals on moving "government effectiveness" from a background or secondary topic to a top-of-mind goal for voters and our elected officials.
My social media posts this month focused on the upcoming election. I shared tools to help voters to sort through the information and misinformation we are being inundated with along with information on the heroic efforts of election officials to ensure we have a free and fair election.
Poynter's "Find Facts Fast" media literacy course
Info from Temple University on how to identify and avoid false information
Issue One - Faces of Democracy
Two short films that depict the work of election officials
Please be sure to exercise your right to vote!
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